Contact

Support · Contact

Get in Touch

There is a real person behind Artéphoria. Every email is read and answered personally — not by a bot, not by a template.

Response within 48 hours · Monday – Friday
◈ Response Time
Within 48 hours
Every email is answered within 48 business hours. Most emails get a reply the same day.
◈ Who Replies
A real person
No bots. No auto-responses beyond the initial confirmation. Every reply is written by the person who made the art.
◈ Business Hours
Mon – Fri
08:00 – 16:00 UTC. Weekend emails are read on Monday morning.
◈ Business Hours (UTC)
Monday – Friday 08:00 – 16:00 UTC
Saturday – Sunday Closed
All hours are in Coordinated Universal Time (UTC).
Weekend emails are read and answered first thing Monday morning.
◈ Response Time
When to Expect a Reply
We aim to respond to every email within 48 business hours. In practice most emails get a reply the same day they're received during business hours.
Weekday morning
2–4 hrs
Weekday afternoon
4–12 hrs
Weekend
by Monday
◈ What to Include
Help Us Help You Faster
Include your order number in every email about an existing order. For damage claims, attach a clear photo of the issue. The more detail you give us, the faster we can resolve it without going back and forth.
Order Issues
Shipping Questions
Damage Claims
Wrong Item
Custom Requests
Wholesale Enquiries
Press & Media
General Questions
◈ A Note From Us
You're Not a Ticket Number
Artéphoria is a small brand built by one person who cares about every piece that goes out the door. When you email us, you're talking to the person who made the art — not a customer service department.

If something went wrong, we want to fix it. If you have a question before buying, we want to answer it honestly. If you just want to talk about the work — we're here for that too.